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IT Operations Manager Vacancy

Permanent, full-time


Wac Arts are seeking to appoint an IT Operations Manager. The reliance on IT services has never been more evident and Wac Arts are seeking to enhance existing and implement modern solutions to help the organisation deliver ever-better services for its users, customers and staff, across all areas of its business.

The IT Operations Manager has ownership of the deployment and management of the organisation’s IT cloud, CRM, website, digital communications, data management systems and on-premises Infrastructure.

The IT Operations Manager is responsible for deploying, configuring and maintaining the organisation’s IT network, cloud services, hardware and software and for providing first to third line support for staff and users, and liaising with third parties to provide resolution where further escalation is required.

The IT Operations Manager will deliver IT services to both internal users as well as customers and is required to develop and maintain service level agreements delivering enterprise level service. The IT Operations Manager will be expected to understand the use of IT services at all levels of the business and seek out and implement solutions that rationalise and enhance productivity.

The role is offered on a permanent, full-time basis and may require some weekend and evening work. An enhanced DBS check is required.

We are looking for interest from people who reflect the diversity of London and the communities we serve. To apply, please submit your CV and covering letter (no more than one A4 page) outlining your interest in the role and how your skills and experience meet the job description and person specification.

Please also complete the equality and diversity monitoring form

Please submit the above required documents by email FAO: Glenn Middleditch, Chief Operating Officer to by 9am on Monday 15th August – referencing “IT Operations Manager” in the subject line.

Applications will be reviewed as we receive them, and interviews will be held on a rolling basis through the application period, the final dates for interviews will be the 29th & 30th August 2022.