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Our Fundraising Charter

Wac Arts commitment to you

  • We welcome feedback and comments from our funders, supporters and donors and will respond to all queries in a friendly, professional and timely manner
  • We’re accountable and operate with integrity. If you’re ever unhappy with anything we’ve done, we will welcome your complaint. We take all complaints seriously and will deal with them thoroughly and swiftly. We have a complaints procedure in place and are happy to provide you with a copy on request
  • All your donations will be used wisely and to fulfil our charitable objects and advance the interests and well-being of young people who face barriers to opportunity. If you would like to have detailed information on how we spend donated income, please let us know as we’ll be happy to send this to you
  • We have put in place security measures to protect your personal information to ensure what you share with us remains with us
  • We promise never to give out, sell, swap, rent or otherwise pass on your details to other organisations for their use. For more information on how we will (and won’t) use your personal information please click here
  • If you tell us that you don’t want to be contacted in a certain way, we will record this and all future communications will be in keeping with your wishes

Our commitment to protecting vulnerable donors or those in vulnerable circumstances

  • We’re committed to offering the very best standards of donor and supporter care and we do all we can to safeguard their privacy, dignity and well-being
  • If we believe that a donor is vulnerable or finds themselves in precarious circumstances that could affect their capacity or ability to make a decision about supporting us financially or in other ways (e.g. after a bereavement; a period of illness; redundancy etc.), we will do all we can to protect that supporter
  • We will return a donation if we believe the donor lacked the capacity to make an informed and proper decision
  • Our policy for assisting supporters in vulnerable circumstances follows best practice in line with Section 1.3. of the Fundraising Regulator’s Code of Fundraising Practice which can be found here